Terms & Conditions

Terms and Conditions

1. Introduction

Welcome to our website.

By using this website, you agree to comply with the terms and conditions outlined below. Please read them carefully before using the website or making any purchase.

2. Definitions

For the purposes of this agreement, the following terms shall have the meanings assigned to them below:
- Website: Refers to our e-commerce platform.
- Customer: Any person who uses the website or purchases products through it.
- Products: All electronic devices, mobile phones, and accessories offered for sale on the website.

3. Use of the Website

- Users must be at least 18 years old, or use the website under the supervision of a parent or legal guardian.
- The website may not be used for any illegal or unauthorized purpose.
- The website reserves the right to suspend or block any account in cases of misuse or violation of these terms and conditions.

4. Products and Pricing

- We strive to provide accurate and updated product information; however, unintentional errors may occasionally occur.
- All prices displayed are subject to change at any time without prior notice.
- All prices shown on the website include applicable taxes unless otherwise stated.

5. Orders and Payment

- Orders are confirmed only after successful completion of the payment process.
- The website accepts the payment methods displayed during checkout.
- The website reserves the right to cancel any order in the event of pricing errors, product unavailability, or suspected fraudulent activity.

6. Shipping and Delivery

- Orders are delivered within the timeframe specified on the Shipping and Delivery page.
- Delivery times may vary depending on the customer’s location and the shipping provider.
- The website shall not be held responsible for delays caused by circumstances beyond its control or by shipping companies.

7. Return and Exchange Policy

- Customers may request a return or exchange within a maximum period of 14 days from the date of receiving the order.
- Products must be returned in their original condition, unused, and with all accessories and original packaging intact.
- Certain products or special offers may not be eligible for return or exchange depending on the nature of the product or promotional terms.

8. Liability

- The website shall not be liable for any indirect damages or losses resulting from the use of the products.
- Customers are responsible for using products properly and in accordance with the manufacturer’s instructions.

9. Privacy

We respect users’ privacy, and all personal data is handled in accordance with the website’s approved Privacy Policy.

10. Amendments to the Terms and Conditions

- The website reserves the right to modify or update these terms and conditions at any time without prior notice.
- Continued use of the website after any modifications are published constitutes implied acceptance of those changes.

11. Governing Law

- These terms and conditions are governed by the laws of the State of Kuwait.
- Any disputes arising from the use of the website or interpretation of these terms shall be subject to the jurisdiction of the competent courts in the State of Kuwait.
- All intellectual property rights are reserved to Opera Shoes Wholesale & Retail Co. Kuwait.